Title: The example of coaching in the public sector: a quantitative case study

Authors: Joseph Edwards; Michael Snowden; Jamie P. Halsall

Addresses: Azure Consulting Ltd., 4 Lakeside, Calder Island Way, Wakefield, WF2 7AW, UK ' School of Human and Health Sciences, The University of Huddersfield, Queensgate, Huddersfield, UK ' School of Human and Health Sciences, The University of Huddersfield, Queensgate, Huddersfield, UK

Abstract: Coaching has become a key feature in the public sector environment. Since the global financial crisis greater demands have fallen on public sector organisations. Public sector organisations are in an era of value for money and provide excellent customer service. These organisations have put greater demand on their members of staff to perform well constantly. The aim of this paper is to explore the debates on coaching in a public sector environment. The research was carried out by applying a quantitative approach, namely a questionnaire survey. A public sector organisation was selected as the case study. From this research, it was observed that in the public sector organisation that was selected as the case study, employers were positively in favour of a strong dynamic coaching culture.

Keywords: coaching; culture; empowerment; psychological; satisfaction.

DOI: 10.1504/IJSSS.2017.085708

International Journal of Society Systems Science, 2017 Vol.9 No.2, pp.89 - 104

Received: 05 Apr 2016
Accepted: 28 Nov 2016
Published online: 08 Aug 2017 *

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