Title: Management of knowledge-intensive organisations: what do we know after 20 years of research?

Authors: Antti Lönnqvist; Harri Laihonen

Addresses: School of Management, University of Tampere, FI-33014, Finland ' School of Management, University of Tampere, FI-33014, Finland

Abstract: During the past 20 years a vast amount of academic work has been done in the area of managing knowledge-intensive organisations. Due to the large volume and dispersed nature of prior research it is difficult to gain a holistic view on what is actually known about this issue. This study synthesises the discussion on the management of knowledge-intensive organisations. A literature review was conducted to cover two research questions: first, what are the key characteristics of knowledge-intensive organisations and knowledge work, and second, what are the main managerial issues that originate from the nature of knowledge-intensive organisations? The review makes a contribution by forming a comprehensive view of the key issues involved in managing knowledge-intensive organisations. As its pragmatic outcome the paper provides a managerial checklist that helps to recognise some of the key aspects that are relevant in managing knowledge-intensive organisations.

Keywords: service; knowledge management; intellectual capital; intangibility; knowledge assets; knowledge work; management; value creation; literature review; knowledge-intensive organisation.

DOI: 10.1504/IJKBD.2017.085149

International Journal of Knowledge-Based Development, 2017 Vol.8 No.2, pp.154 - 167

Received: 29 Sep 2016
Accepted: 29 Sep 2016

Published online: 10 Jul 2017 *

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