Title: Knowledge utilisation: an empirical review on processes and factors of knowledge utilisation

Authors: Gregor Diehr; Stefan Gueldenberg

Addresses: Institute for Entrepreneurship, University of Liechtenstein, Fuerst-Franz-Josef-Strasse, 9490 Vaduz, Liechtenstein ' Institute for Entrepreneurship, University of Liechtenstein, Fuerst-Franz-Josef-Strasse, 9490 Vaduz, Liechtenstein

Abstract: This article aims to identify the main processes and success factors of knowledge utilisation. For this purpose, a literature review of knowledge utilisation is conducted, which provides a framework for comparing results of relevant scientific literature. An overview of different knowledge utilisation processes and success factors give firms in knowledge-intensive environments the possibility to commercialise their outcomes. The main processes identified were the identification of knowledge assets, knowledge governance and coordination, relationship building, knowledge presentation, knowledge trade, and knowledge protection. The main factors for successful knowledge utilisation described in literature are: absorptive capacity, solving customer problems, reputation, rewards, incentives, trust and reciprocity. Finally, further research directions are provided as a result of the literature analysis.

Keywords: knowledge utilisation; knowledge commercialisation; literature review; knowledge markets.

DOI: 10.1504/GBER.2017.085024

Global Business and Economics Review, 2017 Vol.19 No.4, pp.401 - 419

Received: 18 Mar 2015
Accepted: 21 Apr 2016
Published online: 10 Jul 2017 *

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