Authors: Sangjae Lee; Yong-Jae Park; Myung-Hwan Rim; Byung Gon Kim
Addresses: College of Business Administration, Sejong University, 98 Kunja-dong, Kwangjin-gu, Seoul, 143-747, Korea ' R&D Planning Office, Korea Institute of Ceramic Engineering and Technology, 101 Soho-ro, Jinju, Gyeongsangnam-do, Korea ' Electronics and Telecommunications Research Institute, University of Science and Technology, 218 Gajeong-ro, Yuseong-gu, Daejeon, Korea ' Department of Business Administration, Namseoul University, 91 daehag-ro, Seonghwan-up, Cheonan-city, Chungnam 31020, Korea
Abstract: While radio frequency identification (RFID) technology is becoming widely used in supply chains for several public and private applications in Korea, the widespread diffusion of RFID across various industries is yet to be expected. This study suggests two objectives for RFID research: (1) To show that factors (technological, organisational, and environmental factors) affecting RFID adoption are different between public and private organisations in Korea. (2) To apply a balanced score approach (BSC) to assess the organisational performance after RFID adoption and show differences in the performance of RFID adoption between public and private organisations. Technological complexity, security, and size are the most important factors for public RFID adopters, while technological compatibility, adoption cost, and competitive pressure are the most important determinants for RFID adoption in private organisations. It turns out that RFID adoption positively influences the organisational performance in aspects of learning and growth, internal process, and customers rather than financial performance. Furthermore, the emphasis on the four measures of BSC is different between public and private organisations, as the RFID adoption by public organisations is more significantly linked to financial performance than private organisations. In contrast, private organisations are more likely to produce learning and growth, internal process efficiency, and customer performance than public organisations.
Keywords: balanced score approach; factors affecting RFID adoption; mobile platform; organisational performance; radio frequency identification; RFID adoption.
International Journal of Mobile Communications, 2017 Vol.15 No.4, pp.437 - 465
Available online: 28 Apr 2017 *Full-text access for editors Access for subscribers Purchase this article Comment on this article