Title: The factors motivating consumers to accept quick response code as a new form of organisation marketing tool: a structural modelling approach

Authors: Jian-Hui Chong

Addresses: Faculty of Business and Finance, Universiti Tunku Abdul Rahman, Jalan Universiti Bandar Barat, Kampar 31900, Perak, Malaysia

Abstract: This paper will focus on the quick response (QR) codes as a new form of organisation marketing tool. QR code is one of the product applications of smartphones that allow quick communication of information. The main reason for this paper is to study about the consumers' acceptance of QR codes as a new form of organisation's marketing tool. Nonetheless, this is also in hope to tackle the barriers restricting the consumer to try out or accept QR codes. The purpose of this paper is to adopt the diffusion of innovation (DOI) model with the additional elements such as technical support and training; sense of belonging; perceived enjoyment; and word of mouth to explore the factors motivating a consumer to accept QR codes. Meantime, this paper is also excluding three factors from DOI which are compatibility, trialability and observability as these factors will not be applicable in this case.

Keywords: acceptance; complexity; marketing tool; mobile communication; perceived enjoyment; quick response codes; relative advantage; sense of belonging; technical support and training; word of mouth.

DOI: 10.1504/IJMOM.2017.084796

International Journal of Modelling in Operations Management, 2017 Vol.6 No.3, pp.153 - 171

Received: 13 Sep 2016
Accepted: 11 Oct 2016

Published online: 20 Jun 2017 *

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