Title: Using virtual training for technical training needs - resolving the consultants (vs.) IT companies' tug of war

Authors: T. Poorani; S. Thiyagarajan

Addresses: Department of Management Studies, Pondicherry Central University, Pondicherry – 605014, India ' Department of International Business, School of Management, Pondicherry Central University, Pondicherry – 605014, India

Abstract: Owing to globalisation and changing technology trends has become essential for IT companies to keep pace with the drastically itinerant current scenario by constantly enhancing their employees' skills by means of knowledge sharing through training. Initially, companies relied on consultants to fulfil these training needs. However, recently there is a declining trend in outsourcing the needs, especially in India due to the cost involved. Hence, a cost effective option without compromising on quality is required. Virtual training can be seen as the solution to this problem. But, there seems to be some hitches for the consultants in getting the technical training virtually imparted to the employees due to various reasons. This paper thus analyses and bridges the gap that exists between the expectation of an IT company and the actual service delivery of consultants and offers suggestions to them, to help meet their clients' needs in a better way.

Keywords: virtual training; consultants; outsourcing; IT companies; service delivery; talent development; technical training; technology transfer; knowledge sharing; training.

DOI: 10.1504/IJTTC.2017.084630

International Journal of Technology Transfer and Commercialisation, 2017 Vol.15 No.1, pp.1 - 18

Received: 03 Feb 2016
Accepted: 17 Dec 2016

Published online: 19 Jun 2017 *

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