Title: Relationship between perceived organisational support, organisational citizenship behaviour, organisational trust and turnover intentions: an empirical case study

Authors: Ali Shaemi Barzoki; Ali Rezaei

Addresses: Department of Management, Administrative Sciences and Economics Faculty, University of Isfahan, Isfahan, Iran ' Department of Management, Administrative Sciences and Economics Faculty, University of Isfahan, Isfahan, Iran

Abstract: This study examines the relationships between perceived organisational support (POS), organisational citizenship behaviour (OCB) and organisational trust; and organisational trust with OCB and turnover intentions; and OCB with turnover intentions. The population under study was all experts from National Iranian Drilling Company among whom 158 questionnaires were distributed. Finally, 140 questionnaires were analysed. The methodology used in this study was correlation using structural equation model. Results showed that there is a negative significant relationship between POS, OCB and organisational trust and turnover intention. There is a positive significant relationship between POS, OCB and organisational trust. There is also a positive significant relationship between OCB and organisational trust. The indirect effect of organisational support is negative and significant on turnover intention. Since this effect is through organisational trust on turnover intention, the meditating role of organisational trust is supported in relation to the POS and turnover intention and also to the POS and OCB; the meditating role of OCB is supported in relation to organisational trust and turnover intention. Indirect effect of organisational socialisation is significant on cognitive empowerment. The results of PLS showed that the baseline model is supported.

Keywords: organisational citizenship behaviour; OCB; organisational trust; perceived organisational support; POS; turnover intentions.

DOI: 10.1504/IJPQM.2017.084456

International Journal of Productivity and Quality Management, 2017 Vol.21 No.3, pp.273 - 299

Available online: 22 May 2017 *

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