Title: Managing key polarities in a post-crisis organisational learning initiative

Authors: Chetan Borkhetaria

Addresses: School of Human and Organization Development, Fielding Graduate University, 2020 De La Vina St, Santa Barbara, CA 93105, USA

Abstract: This paper explores how the design and implementation of a management development program addressed tensions arising from common challenges faced by multinational corporations as they reposition themselves for competitive advantage after a global financial crisis. These challenges include pressure to support growth with lean resources in the recovery period beyond a financial crisis, pressure to balance global consistency with local relevance, and pressure to maintain a simultaneous orientation towards performance and growth. How do you create an effective large-scale program with small-scale resources that is globally consistent yet locally relevant, both reflectively introspective yet immediately actionable, and one that maximises impact while minimising cost? These tensions are not problems to be solved but polarities to be managed. Three factors have been identified in the effective management of these polarities including the design team's culture, the program's design and the implementation strategy. Several recommendations are offered for designers of such organisational learning initiatives to consider when faced with similar tensions.

Keywords: competitive advantage; cross-cultural; financial crisis; global; glocal; instructional design; knowledge management; leadership development; learning and development; Lenovo; management development; organisational learning; polarity management.

DOI: 10.1504/IJKMS.2017.084404

International Journal of Knowledge Management Studies, 2017 Vol.8 No.1/2, pp.149 - 165

Received: 05 Feb 2016
Accepted: 03 Jan 2017

Published online: 06 Jun 2017 *

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