Title: Exploring health information technology implementation success factors: a comparative investigation in Nordic countries

Authors: Hai T.T. Nguyen; Tom Roar Eikebrokk; Carl Erik Moe; Tommi Tapanainen; Trung Kien Dao

Addresses: Department of Information Studies, Faculty of Social Sciences, Business and Economics, Abo Akademi University, Fänriksgatan 3 B, 2nd floor FI-20500 Åbo, Finland; Department of Management and Entrepreneurship, Turku School of Economics, The University of Turku, Rehtorinpellonkatu 3, 20500 Turku, Finland ' Department of Information Systems, University of Agder, Service Box 422, 4604 Kristiansand, Norway ' Department of Information Systems and Centre for eHealth, University of Agder, Service Box 422, 4604 Kristiansand, Norway ' HEC Management School (LENTIC), University of Liege, Boulevard du Rectorat 19 – B51, 4000 Liège, Belgium ' School of Economics and Management, Hanoi University of Science and Technology, 9/82 Chua Lang Street, Dong Da District, Hanoi, Vietnam

Abstract: The implementation of health information technology (HIT) can improve the quality and efficiency of healthcare services. There is a gap in terms of generalising and systematising the results of previous research and in understanding HIT implementation worldwide. The majority of studies on HIT implementation have been conducted in North America, most of which are case studies or other qualitative research. In this research, we surveyed IT managers in Nordic healthcare and used factor analysis to uncover success factor groups. Six groups emerged: culture conducive to change, quality of system and service, collaboration, alignment, end-user involvement, and management commitment. We found that IT managers in Nordic countries have different opinions regarding success factors (SFs) related to cultural issues. However, they strongly agree on the importance of most of the SFs. Therefore, an internationally applicable set of recommendations for HIT implementation could be within the realm of possibility.

Keywords: health information technology; HIT; success factors; SFs; factor analysis; information technology; IT; managers; chief information officers; CIOs; implementation.

DOI: 10.1504/IJHTM.2016.084134

International Journal of Healthcare Technology and Management, 2016 Vol.15 No.4, pp.326 - 351

Received: 08 Mar 2016
Accepted: 27 Dec 2016

Published online: 10 May 2017 *

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