Title: Exploring procedural justice as a predictor of satisfaction and performance in supply chain relationships
Authors: Sean P. Goffnett
Addresses: Department of Marketing, Central Michigan University, 100 Smith Hall, Mt Pleasant, MI 48859, USA
Abstract: In challenging times, firms are drawn to partners to help determine the best procedures and practices that can enhance the resiliency and competitiveness of the supply chain. The present study adds to literature by addressing calls to examine procedural justice and cohesion at the supply chain level. Partial least squares modelling was used to test a model in which cohesion was hypothesised to mediate the relationship between procedural justice and performance outcomes. Data from 235 firms was analysed. Results showed supply chain procedural justice is a predictor of relationship satisfaction and performance and supply chain cohesion mediates the relationships between the independent variable and the dependent variables. When supply chain members are fair in their dealings the supply chain becomes a more cohesive unit that can improve reliability, relationship satisfaction, and overall performance effectiveness. Firms should leverage resources and develop capabilities that generate reliable and satisfying relationships that lead the supply chain toward resilient growth and sustained competitive advantage.
Keywords: supply chain procedural justice; supply chain fairness; supply chain cohesion; supply chain resiliency; reliability; relationship satisfaction; performance; mediation.
International Journal of Supply Chain and Operations Resilience, 2016 Vol.2 No.4, pp.315 - 344
Received: 20 Oct 2016
Accepted: 18 Dec 2016
Published online: 02 May 2017 *