Title: How perceived effort expectancy and social influence affects the continuance of intention to use e-government. A study of a Malaysian government service

Authors: Fahmi Zaidi Bin Abdul Razak; Azlina Abu Bakar; Wan Salihin Wong Abdullah

Addresses: Faculty of Education and Social Science, Widad University College, BIM Point, Bandar Indera Mahkota, Kuantan, Pahang, 25200, Malaysia ' Faculty of Social Development, Universiti Malaysia Terengganu, Kuala Terengganu, Terengganu, 21030, Malaysia ' Faculty of Social Development, Universiti Malaysia Terengganu, Kuala Terengganu, Terengganu, 21030, Malaysia

Abstract: This study examines the role of effort expectancy and social influence in explaining Malaysian government service acceptance of e-government services from the perspective of Malaysian government servants. The paper is based on survey data (n = 543) collected in Pahang, Malaysia between April 2014 to July 2014 and was analysed by using SPSS 20 (Statistical Package for the Social Sciences). The analysis of data was performed by a combination of exploratory factor analysis (EFA) and multiple linear regressions. Results show that the combination of effort expectancy (β = 0.373, p < 0.01) and social influence (β = 0.329, p < 0.01) were found to have significant impacts on continuance intention to use e-government practices. It is anticipated that the findings will be useful for policy makers in order to enhance the Malaysian e-government service practices. Limitations encountered in the study as well as suggestions for future research are also included.

Keywords: effort expectancy; social influence; e-government; exploratory factor analysis; technology acceptance.

DOI: 10.1504/EG.2017.083943

Electronic Government, an International Journal, 2017 Vol.13 No.1, pp.69 - 80

Received: 24 Jun 2016
Accepted: 06 Feb 2017

Published online: 21 Apr 2017 *

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