Title: Does correlation matrix influence prioritisation of the results of house of quality? The case of a manufacturing company

Authors: Fahimeh Chavoshi; Arash Shahin

Addresses: Department of Management, Najafabad Branch, Islamic Azad University, Najafabad, Iran ' Department of Management, University of Isfahan, Hezarjarib St. 81746-73441, Isfahan, Iran

Abstract: The aim of this article is to find whether correlation matrix influences prioritised results of house of quality (HOQ). For this purpose, prioritisation of EFQM enablers in the GasSouzan Company before and after computing correlation coefficients has been compared. First, the relationships among the criteria of the roof of HOQ which are the criteria of EFQM enablers have been determined and then, the correlation of each criterion has been calculated based on the priorities. Findings indicate that the correlation coefficients of criteria are close to each other and do not have considerable impact on the priorities.

Keywords: house of quality; HOQ; correlation matrix; correlation coefficient; priority; EFQM.

DOI: 10.1504/IJPQM.2017.083769

International Journal of Productivity and Quality Management, 2017 Vol.21 No.2, pp.174 - 186

Received: 09 Nov 2015
Accepted: 26 Dec 2015

Published online: 18 Apr 2017 *

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