Title: A feedback model for an effective performance appraisal system

Authors: M. Ashraf Rizvi

Addresses: Jaipuria Institute of Management, Vineet Khand, Gomti Nagar, Lucknow, 226010, India

Abstract: The paper discusses a performance feedback model for an effective performance appraisal system in organisations. Most organisations today lack an effective performance appraisal system primarily because the way performance feedback is given and received promotes a culture that discourages an effective performance appraisal (PA) system. An effective performance feedback model can play a key role in an organisation by enhancing employee engagement, motivation and job satisfaction. Keeping in view the problems that organisations face owing to poor feedback culture, the paper proposes and outlines a new performance feedback model that involves a positive quality-centred feedback approach relying on employee assertion and reinforcement. Unlike the conventional limitation-centred performance feedback model that highlights the gap areas and shortcomings of the employees, the new model takes its sustenance from a positive feedback culture.

Keywords: performance appraisals; performance feedback; performance appraisal systems; job performance; feedback models; job behaviour; performance evaluation; job satisfaction; strengths-based approach; employee assertion; employee reinforcement.

DOI: 10.1504/JGBA.2017.083414

Journal for Global Business Advancement, 2017 Vol.10 No.2, pp.140 - 157

Received: 10 Oct 2016
Accepted: 08 Nov 2016

Published online: 22 Mar 2017 *

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