Title: An application of balanced scorecard in campus facilities management

Authors: Yui-Yip Lau; Tsz Leung Yip

Addresses: Hong Kong Community College, The Hong Kong Polytechnic University, 9 Hoi Ting Road, Yau Ma Tei Kowloon, Hong Kong; Transport Institute, University of Manitoba, Winnipeg, MB, Canada ' Department of Logistics and Maritime Studies, The Hong Kong Polytechnic University, Hong Kong, China

Abstract: In the context of educational research, campus facility management is in the spotlight and plays a significant role in the twenty-first century. However, deficient uses of campus facilities continuously appear. Diseconomies of scale and lower service level are likely resulted. In order to find out an optimal solution for the campus facility planning for schools, this paper aims to illustrate capacity planning and control for the campus facility management and to further evaluate the associated logistics strategies. This paper presents a case study on a campus facility management, which is related to the proposed framework for performing efficiency and effectiveness at the different levels of planning including strategic, tactical and operational. In addition, we also apply the balanced scorecard framework including rigorously different perspectives of financial, customer, internal operations and continual learning and growth to evaluate the performance of campus facility management.

Keywords: balanced scorecard; BSC; campus facility management; capacity planning; operational planning; strategic planning; tactical planning; campus facilities; capacity control; logistics strategies; case study; higher education.

DOI: 10.1504/IJIIE.2016.083348

International Journal of Innovation in Education, 2016 Vol.3 No.4, pp.200 - 216

Received: 07 Oct 2015
Accepted: 14 Apr 2016

Published online: 24 Mar 2017 *

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