Title: Impact of employees' participation in communities of practice on individual, community, and organisational performance: a case study at PT PLN (Persero) Distribusi Jakarta Raya and Tangerang

Authors: Devi Fitrianah; Samuel Rizal Harahap; Achmad Nizar Hidayanto; Dina Chahyati; Kongkiti Phusavat

Addresses: Faculty of Computer Science, Mercu Buana University, Meruya Selatan No. 1, Kembangan, Jakarta Barat, 11650, Indonesia ' Faculty of Computer Science, Universitas Indonesia, Kampus UI Depok, 16424, Indonesia ' Faculty of Computer Science, Universitas Indonesia, Kampus UI Depok, 16424, Indonesia ' Faculty of Computer Science, Universitas Indonesia, Kampus UI Depok, 16424, Indonesia ' Center for Advanced Studies in Industrial Technology and Faculty of Engineering, Kasetsart University, Bangkok 10900, Thailand

Abstract: This research aims to evaluate the impact of CoP participation for individual, community, and organisation performance, and to find the types of participation providing most benefits to PT PLN (Persero) Distribusi Jakarta Raya and Tangerang. The data was collected by sending questionnaires to the employees in ten company areas, which resulted as much as 238 copies. The collected data was processed with partial least square (PLS). The result of this research showed that CoP proved to provide benefits for individuals and to the community as well as the organisation indirectly. Moreover, types of participation that provides most benefits to performance are work barrier discussion, followed by success story discussion. However, career development discussion has not been proven to give benefit to organisation.

Keywords: communities of practice; CoPs; participation type; individual performance; community performance; organisational performance; knowledge management systems; KMS; knowledge sharing; partial least squares; PLS; Indonesia; employee participation; case study; work barriers; success stories; career development; firm performance.

DOI: 10.1504/IJBIS.2017.083277

International Journal of Business Information Systems, 2017 Vol.25 No.1, pp.71 - 87

Available online: 16 Mar 2017 *

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