Authors: Shahin Dezdar
Addresses: Department of Industrial Engineering and Management Systems, Amirkabir University of Technology, Hafez Ave., Tehran, Iran
Abstract: The purpose of this paper is to examine the role of project factors, technology factors and organisational factors in realising benefits from enterprise resource planning (ERP) system implementation. This study is the first to conceptualise an integrated relationship between ERP implementation benefits, ERP project factors, ERP system factors, and organisational factors in one model. The study was conducted using a survey questionnaire. The questionnaires were distributed to ERP users in Iranian organisations and in total, 384 responses were collected and analysed. The study showed that there is a positive relationship between project management, team composition and competence, top management support, enterprise-wide communication, organisational culture, and user satisfaction with ERP implementation benefits. The study also indicated that ERP system quality, ERP vendor support, and user training and education had positive relationship with user satisfaction and ERP implementation benefits accordingly.
Keywords: enterprise resource planning; ERP benefits; ERP implementation; critical success factors; CSFs; project management; team composition; team competence; top management support; enterprise-wide communication; vendor support; user training; user satisfaction; organisational culture; developing countries; Iran.
International Journal of Business Information Systems, 2017 Vol.24 No.4, pp.423 - 451
Received: 08 Jul 2015
Accepted: 19 Sep 2015
Published online: 15 Mar 2017 *