Title: The application of analytic hierarchy process and fuzzy comprehensive evaluation method for the evaluation of enterprise training effectiveness

Authors: Dongyi He; Quanju Zhang

Addresses: Management Department, City College of Dongguan University of Technology, Dongguan, Guangdong, China ' Management Department, City College of Dongguan University of Technology, Dongguan, Guangdong, China

Abstract: Nowadays, training has become an important means to enhance enterprise competitiveness. The training effectiveness evaluation (TEE) is both a crucial part of the training management and a powerful assurance of effective long-term training activities. It also plays pivotal roles in measuring the training investment, assessing the training standard, and improving the training quality. Therefore, it attracts increasing attention from enterprises. This paper applies analytic hierarchy process (AHP) and fuzzy comprehensive evaluation method (FCEM) to TEE with an actual example, constructs the criterion system based on analytic hierarchy process (AHP) theories, then introduces the fuzzy optimisation concept to quantify fuzzy, correlative, attached factors, and thereby indicates this method can serve as a useful approach.

Keywords: analytical hierarchy process; AHP; fuzzy evaluation; training effectiveness; performance evaluation; fuzzy optimisation; training management; training investment; training standard; training quality.

DOI: 10.1504/IJCSE.2017.082876

International Journal of Computational Science and Engineering, 2017 Vol.14 No.2, pp.126 - 134

Received: 28 Jun 2014
Accepted: 26 Jan 2015
Published online: 15 Mar 2017 *

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