Title: A self-awareness of public servants: an introduction in methodology

Authors: Elena Vasilieva; Mariia Rubtcova

Addresses: Academy of Sciences of Republic of Sakha (Yakutia), 33, Lenina av., Republic of Sakha (Yakutia), Russia ' Saint Petersburg State University, 7-9, Universitetskaya ul., Saint Petersburg, Russia

Abstract: Public servants are important actors in the system of public goods delivery. Performance measuring governance in terms of the modern state is centred on establishing the contentment of the customers purchasing these goods. This means the public servants need special professional skills to fulfilling civil clients' needs. We would like to identify the degree of personal support for this conception. The research was carried out in December 2014 in the Republic of Sakha (Yakutia), Russia. The method adopted was a questionnaire; data processing was carried out using SPSS. The results of the research show that public servants are still guided by old skills and requirements. However, staff at the age of 30 years (35%) more frequently choose the satisfaction of client needs as the main goals of authorities. This gives us hope that the professional skills of public servants will change in line with new requirements.

Keywords: governance performance; human capital; public servants; self-awareness; customer needs; professional skills; public services.

DOI: 10.1504/IJPSPM.2017.082505

International Journal of Public Sector Performance Management, 2017 Vol.3 No.1, pp.103 - 118

Received: 27 Sep 2015
Accepted: 25 Oct 2016
Published online: 27 Feb 2017 *

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