Title: A knowledge management system introduction model for small- and medium-sized enterprises

Authors: Bertram Tan, Hsiang-chin Hung

Addresses: Department of Business Administration, Kun Shan University, No. 949, Da-Wan Rd., Yung-Kang City, Tainan Hsien 710, Taiwan, R.O.C. ' Department of Industrial and Business Management, Far East College No. 49, ChunHua Rd. Hsin-Shih, Tainan Hsien 744, Taiwan, R.O.C.

Abstract: This study aims to facilitate knowledge management for Small- and Medium-Sized Enterprises (SMEs) by the proposed ISO 9000-based Knowledge Management System (KMS) introduction model. A Delphi study was employed to investigate critical success factors of both knowledge management and ISO 9000. The result helps SMEs easily build their KMSs.

Keywords: knowledge management systems; introduction model; ISO 9000; critical success factors; SMEs; small and medium enterprises; quality management; quality standards.

DOI: 10.1504/IJMED.2006.008242

International Journal of Management and Enterprise Development, 2006 Vol.3 No.1/2, pp.53 - 69

Published online: 25 Nov 2005 *

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