Title: Injecting usability in m-commerce

Authors: Yoon-Ping Chui, Stephen Siang-Guan Lee, Martin G. Helander, Jazmin Chong, Tangsakul Lawan

Addresses: School of Mechanical and Aerospace Engineering, Nanyang Technological University, 50 Nanyang Avenue, 639798, Singapore. ' School of Mechanical and Aerospace Engineering, Nanyang Technological University, 50 Nanyang Avenue, 639798, Singapore. ' School of Mechanical and Aerospace Engineering, Nanyang Technological University, 50 Nanyang Avenue, 639798, Singapore. ' School of Mechanical and Aerospace Engineering, Nanyang Technological University, 50 Nanyang Avenue, 639798, Singapore. ' School of Mechanical and Aerospace Engineering, Nanyang Technological University, 50 Nanyang Avenue, 639798, Singapore

Abstract: The use of handheld devices such as mobile phones is a rapidly growing phenomenon in m-commerce. However, the small screen display of handheld devices is a real challenge to user interface designers who have to satisfy both the functional and sensory needs of users. This paper presents the results of two usability studies of a telecommunications service provider|s WAP portal and offers some usability guidelines for the design of WAP portals.

Keywords: usability tests; WAP portals; m-commerce; mobile commerce; mobile communications; portal design; small screen display; handheld devices; mobile devices; WAP interface design; Singapore; product development; product design.

DOI: 10.1504/IJPD.2005.008227

International Journal of Product Development, 2005 Vol.2 No.4, pp.386 - 410

Published online: 24 Nov 2005 *

Full-text access for editors Access for subscribers Purchase this article Comment on this article