Title: A framework for knowledge sharing in ERP system usage in small and medium enterprises: a preliminary review

Authors: Mohammad Bany Baker; Zawiyah Mohammad Yusof

Addresses: Faculty of Information Science and Technology, Universiti Kebangsaan Malaysia, Malaysia ' Faculty of Information Science and Technology, Universiti Kebangsaan Malaysia, Malaysia

Abstract: Enterprise resource planning (ERP) system, a comprehensive integrated system, has been increasingly utilised in majority of organisations. Its success is noted in some organisations while in others, its failure is a topic for discussion. It is thus important to examine the way ERP system used in the context of organisations. Hence, knowledge sharing is key factor for success of ERP system usage. In this study, a framework of knowledge sharing for ERP system users in small and medium-sized enterprises (SMEs) is proposed. A thorough review of literature stresses on the factors that contribute to successful knowledge sharing. These are organisational, social capital, individual and IT-related factors. On the basis of such a review, the study's conceptual model was proposed comprising of four main constructs, which are organisational, social capital, individual and technological factors. It is recommended that future studies should conduct on the validity of the proposed conceptual model.

Keywords: enterprise resource planning; ERP systems; knowledge sharing; social capital; individual factors; organisational factors; technological factors; small and medium-sized enterprises; SMEs; literature review; conceptual modelling.

DOI: 10.1504/IJBIS.2017.082041

International Journal of Business Information Systems, 2017 Vol.24 No.3, pp.387 - 398

Received: 21 May 2015
Accepted: 16 Jul 2015

Published online: 27 Jan 2017 *

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