Authors: Elahe Nadimi
Addresses: Management Department, Payame Noor University, P.O. Box 19395-3697, Tehran, Iran
Abstract: The aim of this study is to identify and prioritise the solutions of knowledge management adoption in banks to overcome its barriers. Results show that private bank, semi private bank, and state-owned bank are on the first, second and last priority, respectively. The results obtained from fuzzy AHP methods indicate that strategic barriers are on the first priority and organisational barriers, cultural barriers, technological barriers, and individual barriers are on the next priority. Then regarding to the strategic barriers scales, it is realised that lack of top management commitment towards KM adoption is most important. Regarding to the organisational barriers scales, it is realised that, lack of proper organisational structure to create and share knowledge is most important. Regarding to the technological barriers index, it is realised that, lack of technological infrastructure to adopt KM is most important. Regarding to the cultural barriers index it is realised that, lack of willingness and sharing spirit among members is most important. Regarding to the individual barriers index, it is realised that, lack of time to share knowledge is most important.
Keywords: knowledge management adoption; fuzzy AHP; analytical hierarchy process; FAHP; banking industry; private banks; semi private banks; state-owned banks; strategic barriers; organisational barriers; culture; cultural barriers; technological barriers; individual barriers; top management commitment; organisational structure; knowledge creation; knowledge sharing; technological infrastructure; willingness to share; time constraints.
International Journal of Business Information Systems, 2017 Vol.24 No.3, pp.316 - 343
Received: 11 May 2015
Accepted: 13 Jul 2015
Published online: 27 Jan 2017 *