Title: The use of UTAUT to investigate the adoption of e-government in Jordan: a cultural perspective

Authors: Ahmad A. Rabaa'i

Addresses: Department of Computer Science and Information Systems, College of Arts and Sciences, American University of Kuwait (AUK), Safat, Kuwait

Abstract: E-government is believed to be vibrant in developing the public sectors around the globe, as it assures more accountability and transparency. Jordan, as a developing country, has developed a number of e-government services. The success of e-government services is dependent one both; the government support as well as citizens' willingness to adopt those e-government initiatives. This study adopted a modified version of the unified theory of acceptance and use of technology (UTAUT) to examine factors that determine the adoption of e-government services in Jordan. Also, the study aims to examine whether and how national culture has an impact on e-government adoption. A survey collected data from 1,132 users of Jordan's e-government services. Using partial least squares (PLS) of structural equation modelling (SEM) analysis technique, the results show that all the five factors, namely: performance expectancy, effort expectancy, social influence, facilitating conditions and behavioural intention have significant effect on the adoption of e-government services in Jordan.

Keywords: culture; e-government; ICT adoption; Jordan; technology adoption; UTAUT; cultural perspective; electronic government; government services; willingness to adopt; partial least squares; PLS; structural equation modelling; SEM; performance expectancy; effort expectancy; social influence; facilitating conditions; behavioural intention.

DOI: 10.1504/IJBIS.2017.082037

International Journal of Business Information Systems, 2017 Vol.24 No.3, pp.285 - 315

Received: 13 Jun 2015
Accepted: 22 Aug 2015

Published online: 27 Jan 2017 *

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