Title: AHP-based framework for prioritising critical success factors to achieve ERP implementation success
Authors: Somnath Roy; Purnima S. Sangle
Addresses: National Institute of Industrial Engineering, Vihar Lake, Mumbai 400087, India ' National Institute of Industrial Engineering, Vihar Lake, Mumbai 400087, India
Abstract: The purpose of this study is to develop a hierarchical framework that encompasses the entities that affect the ERP implementation process. An AHP model is developed with multiple levels. The levels comprise the primary factors (decomposed into themes and sub-factors), the actors involved, and finally their (actors') definition of success in terms of criteria and sub-criteria. This paper provides a mechanism to identify the relative importance of the critical success factors, actors, and the success criteria and sub-criteria. This mechanism enables the stakeholders to express their opinion on the various aspects of the ERP implementation in the setting of a group decision making process. Depending on the differences of the stakeholders' responses from the organisational point of views, corrective action can be taken in a more focused manner.
Keywords: AHP; analytical hierarchy process; ERP implementation; critical success factors; CSFs; stakeholder perspectives; enterprise resource planning; success criteria; group decision making.
International Journal of Business Information Systems, 2017 Vol.24 No.2, pp.174 - 209
Received: 22 Apr 2015
Accepted: 15 Jul 2015
Published online: 09 Jan 2017 *