Title: Is innovation performance measurement beneficial for performance in services?

Authors: Minna Saunila

Addresses: School of Business and Management, Lappeenranta University of Technology, Saimaankatu 11, FI-15140 Lahti, Finland

Abstract: A wide range of innovation measures has been introduced by researchers in the context of management studies without studying how these measurements benefit a firm's performance. The present study addresses this issue by studying the connection between innovation performance measurement and performance in services. The study was conducted through a web-based survey. 159 responses were received from SMEs operating in the service sector in Finland. Based on the results, innovation performance measurement is positively connected to operational performance in services. No connection was found between innovation performance measurement and financial performance.

Keywords: innovation performance measurement; service performance; performance management; SMEs; service; ideation; internal processes; structures; innovation measurement; services; firm performance; Finland; small and medium-sized enterprises; financial performance.

DOI: 10.1504/IJBG.2017.081023

International Journal of Business and Globalisation, 2017 Vol.18 No.1, pp.27 - 41

Received: 25 Aug 2015
Accepted: 04 Nov 2015
Published online: 19 Dec 2016 *

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