Authors: Pranil V. Sawalakhe; Sunil V. Deshmukh; Ramesh R. Lakhe
Addresses: Mechanical Engineering Department, Bapurao Deshmukh College of Engineering, Sewagram, Nagpur, India ' Suresh Deshmukh College of Engineering, Selukate Wardha, Dist. Nagpur, India ' Shreyas Quality Management System, Nagpur 440010, India
Abstract: Six Sigma is a universal management approach implemented to companies like Motorola and General Electric. Acknowledging grand success in terms of global profitability and customer satisfaction in corporate world, healthcare sector can also be benefited by the application of the same to achieve similar benefits in this sector; Six Sigma is currently being spread in several laboratories around the world. The aim of this article is to clearly focus on different features of Six Sigma and its successful applications in medical laboratories, as well as to systematically review articles and books discussing Six Sigma strategy implementation in the laboratory field.
Keywords: six sigma appications; healthcare services; critical success factors; CSFs; clinical testing laboratories; medical laboratories; literature review.
International Journal of Six Sigma and Competitive Advantage, 2016 Vol.10 No.2, pp.77 - 97
Available online: 03 Dec 2016Full-text access for editors Access for subscribers Purchase this article Comment on this article