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Title: Designing a fuzzy approach for modelling the performance evaluation of education service providers

Authors: Prasun Das; Srabanti Mukherjee

Addresses: SQC and OR Unit, Indian Statistical Institute Calcutta, 203 Barrackpore Trunk Road, Kolkata 700108, India ' Vinod Gupta School of Management, Indian Institute of Technology Kharagpur, Kharagpur, West Bengal, 721302, India

Abstract: Faculty performance evaluation is an all-time controversial issue. Especially, in the developing countries where, instead of any scientific and standardised measurement techniques the appraisal mostly depends on the qualitative judgment of the academic administrators (e.g., vice chancellors, principals, HODs or deans), such discontents and controversies are bound to happen. Hence a comprehensive performance measurement tool is called for performance measurement of educators which could be used for their promotion decisions. This paper proposes the design of an evaluation system for necessary promotion of an academic employee in an institution using fuzzy logic approach. An integrated two-layered fuzzy inference system (FIS) has been designed taking into consideration all the features of the system. Finally, the defuzzified output has been compared finally with a laid-down standard to conclude whether a particular faculty member has to be recommended for promotion or not.

Keywords: fuzzy sets; fuzzy inference systems; FIS; performance measurement; promotion criteria; university faculty members; higher education; modelling; education service providers; faculty performance; developing countries; fuzzy logic.

DOI: 10.1504/IJSOM.2017.080677

International Journal of Services and Operations Management, 2017 Vol.26 No.1, pp.49 - 67

Available online: 07 Nov 2016

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