Title: A semantic model for electronic government and its enforcement in the Province of Misiones, Argentina

Authors: Carlos Roberto Brys; José F. Aldana-Montes

Addresses: Faculty of Economic Sciences, Computing Science Department, National University of Misiones, Av. Fernando Llamosas 9400, Campus UNaM, N3304 Posadas, Misiones, Argentina ' Computer Languages and Computing Science Department, University of Málaga, Spain, Boulevard Louis Pasteur 35, Campus de Teatinos, 29071 Málaga, Spain

Abstract: Governments tend not to share public service information between departments. Rather, information related to a given department remains within it, and so citizens must request the information they need from each individually. Thus, locating a service provided by the government, or related information, is a time-consuming task for the interested party. To meet these citizens' demands, the service agencies must collect and organise a lot of information from various sources and formats. In this paper, we present a conceptual representation of the organisational units of the government viewed as entities of a semantic model. Generic electronic government ontology (EGO) is presented, designed under linked open data principles. This technology has been used in a real-life scenario with mobile technologies, to provide citizens with a comprehensive way of finding all the information they need and which in turn will help them in their dealings with government departments.

Keywords: web of data; e-government ontology; public administration; semantic web; linked data; open government data; automatic data extraction; electronic government; Argentina; mobile technologies; public service information; information retrieval.

DOI: 10.1504/EG.2016.080438

Electronic Government, an International Journal, 2016 Vol.12 No.4, pp.337 - 356

Accepted: 28 Aug 2016
Published online: 22 Nov 2016 *

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