Authors: Nurhidayah Bahar; Shamshul Bahri
Addresses: Graduate School of Business, University of Malaya, Kuala Lumpur 50603, Malaysia ' Department of Operations and Management Information System, University of Malaya, Kuala Lumpur 50603, Malaysia
Abstract: This study explores knowledge management (KM) practices in a public hospital in Malaysia. Healthcare practitioners are a knowledge-based community that depend on KM activities. However, little study has explored the KM process in a clinical environment. This paper focuses on KM practices among clinicians particularly on how they build their knowledge schemes, scan for knowledge and use knowledge in their organisation. The paper's primary goal is to examine how clinicians use KM process and to develop a KM model. This study aims to provide a model that will add to the existing models on KM process; extend the initial model used in this study; examine the contribution of different clinicians to the model as well as guide practitioners in understanding and applying knowledge effectively. By adopting an interpretive case study approach, two distinct roles of clinicians were selected to reflect how KM process is being practiced in their organisation.
Keywords: healthcare management; knowledge management; organisational knowledge; process modelling; public hospitals; Malaysia; clinicians.
International Journal of Knowledge Management Studies, 2016 Vol.7 No.1/2, pp.18 - 35
Received: 30 Nov 2015
Accepted: 18 Jan 2016
Published online: 08 Nov 2016 *