Title: Presentation of the model for readiness assessment of ERP implementation in Iranian small and medium enterprises

Authors: Mahboobeh Mohammadkazem; Babak Shirazi; Majid Aarabi

Addresses: Department of Information Technology Engineering, Mazandaran University of Science and Technology, Babol, Iran ' Faculty of Management and Technology, Mazandaran University of Science and Technology, Babol, Iran ' Department of Industrial Engineering, College of Engineering, Islamic Azad University, Shiraz Branch, Shiraz, Iran

Abstract: In recent years, with the enterprise resource planning (ERP) systems production for small and medium enterprise (SMEs), the demand has increased due to ERP implementation in SMEs. These systems are one of the latest information technologies which can help SMEs to overcome their limitations. However, due to the limited resources in small and medium enterprises, if the implementation project is unsuccessful, the chance of surviving or re-achieving the previous status seems to be unlikely. Therefore, it is necessary to represent a model for assessing the readiness of SMEs which take into consideration the specific characteristics and critical success factors of the enterprises. A model that can identify the weaknesses of enterprises prior to the establishment of ERP system. So, this paper proposes a new framework based on INQA model for assessing the readiness of small and medium enterprises in Iran to perform the ERP project. In this model, organisational readiness is examined in five areas named, management, processes, employees, resources, and particular area for ERP. This strategy can be used to determine the current status of enterprise and identify necessary changes prior to system implementation.

Keywords: enterprise resource planning; ERP readiness; small and medium-sized enterprises; SMEs; readiness assessment; critical success factors; CSFs; Iranian National Quality Award; INQA; Iran; ERP implementation.

DOI: 10.1504/IJBIS.2016.080218

International Journal of Business Information Systems, 2016 Vol.23 No.4, pp.456 - 481

Received: 04 May 2015
Accepted: 12 Jun 2015

Published online: 08 Nov 2016 *

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