Title: The impact of new technologies on financial services management: conceptual framework, overview and research agenda

Authors: Jose Ma Barrutia

Addresses: University of the Basque Country, Faculty of Economics and Business Studies, Universidad del País Vasco/Euskal Herriko Unibersitatea, Facultad de Ciencias Economicas y Empresariales, Avda. Lehendakari Aguirre, 83, 48015 Bilbao, Spain

Abstract: We discuss our reasons for bringing out this special issue and, after a review of the pertinent literature, propose a conceptual framework for the subject under examination. Using this framework, we offer an overview of the articles by segmenting them into categories and discussing their relationship to the framework. We conclude by highlighting research avenues for improving our understanding of the impact of new technologies on financial services management.

Keywords: conceptual framework; financial services management; impact; research; new technologies; internet; virtual banking; insurance; data storage; data mining; software; B2B; B2C; world wide web; www.

DOI: 10.1504/IJFSM.2005.007981

International Journal of Financial Services Management, 2005 Vol.1 No.1, pp.1 - 10

Published online: 22 Oct 2005 *

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