International Journal of Financial Services Management (IJFSM)

International Journal of Financial Services Management

2005 Vol.1 No.1

Special Issue on the Impact of New Technologies on Financial Services Management

Guest Editor: José Ma Barrutia

Pages Title and author(s)
1-10The impact of new technologies on financial services management: conceptual framework, overview and research agenda
Jose Ma Barrutia
DOI: 10.1504/IJFSM.2005.007981
11-25The impact of the internet on the provision of financial services information: the case of pensions
Tina Harrison, Kathryn Waite
DOI: 10.1504/IJFSM.2005.007982
26-40Channel integration: an organisational perspective
Daniel Osterlund, Solveig Wikstrom, Ali Yakhlef
DOI: 10.1504/IJFSM.2005.007983
41-65Cost structures and new technology: a case study of a bank in South Africa
Charles C. Okeahalam
DOI: 10.1504/IJFSM.2005.007984
66-88Importance-performance analysis of UK and US bank customer perceptions of service delivery technologies
Mathew Joseph, David Allbright, George Stone, Yasmin Sekhon, Julie Tinson
DOI: 10.1504/IJFSM.2005.007985
89-101How perceived security appears in the commercialisation of internet banking
Anssi Mattila, Minna Mattila
DOI: 10.1504/IJFSM.2005.007986
102-117The service quality of e-banks: an exploratory study
Philip Gerrard, J. Barton Cunningham
DOI: 10.1504/IJFSM.2005.007987
118-140Technology and empowerment in Danish insurance companies
Jorn Flohr Nielsen, Jon Blandfort, Frederik Langer, Kim Aarestrup
DOI: 10.1504/IJFSM.2005.007988