Title: Relationship between organisational culture, quality practices and performance: conceptual framework

Authors: Vishal Singh Patyal; Maddulety Koilakuntla

Addresses: National Institute of Industrial Engineering (NITIE), Vihar Lake Mumbai-400087, Maharashtra India ' National Institute of Industrial Engineering (NITIE), Vihar Lake Mumbai-400087, Maharashtra India

Abstract: This study aims to propose a conceptual framework to investigate the impact of organisational culture on quality practices and performance. Competing values framework has been used to capture the underlying value orientation of organisational culture and used the same to check its impact on performance. This study integrated both TQM and Six Sigma quality practices and defined a new set of infrastructure and core quality practices. In case of infrastructure practices, five practices have been identified which are top management support, customer relationship, supplier relationship, workforce management and Six Sigma role structure. Also, core practices resulted into five practices viz. quality information, product/service design, process management, Six Sigma focus on metrics and Six Sigma structured methodology. Further, a pilot study has been conducted in 40 medium scale manufacturing organisations to test the reliability of the constructs developed.

Keywords: total quality management; TQM; six sigma; quality performance; business performance; organisational culture; India; quality management; firm performance; organisational performance; manufacturing industry; top management support; customer relationship; supplier relationship; workforce management; quality information; product design; service design; process management; metrics.

DOI: 10.1504/IJPQM.2016.079779

International Journal of Productivity and Quality Management, 2016 Vol.19 No.3, pp.319 - 344

Received: 07 Jul 2014
Accepted: 23 Mar 2015

Published online: 24 Sep 2016 *

Full-text access for editors Access for subscribers Purchase this article Comment on this article