Title: Understanding location-based services continuance: an IS success model perspective

Authors: Tao Zhou

Addresses: School of Management, Hangzhou Dianzi University, Hangzhou 310018, P.R. China

Abstract: Retaining users and facilitating their continuance usage are critical to the success of location-based services (LBS). The purpose of this research is to identify the factors affecting LBS continuance usage. We drew on three factors of system quality, information quality and service quality from the information systems success model to examine their effects on continuance usage. The results indicated that these three factors affect trust, flow and privacy concern, which further affect continuance usage. The results imply that service providers need to be concerned with both user experience and privacy concern in order to promote his or her continuance usage of LBS.

Keywords: information quality; location-based services; LBS; service quality; system quality; information systems success model; user retention; continued usage; trust; information flow; privacy concerns; privacy protection; privacy preservation.

DOI: 10.1504/IJMC.2016.079300

International Journal of Mobile Communications, 2016 Vol.14 No.6, pp.553 - 567

Received: 23 May 2015
Accepted: 27 Mar 2016

Published online: 26 Sep 2016 *

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