Title: The impact of intellectual capital on business performance in Kuwaiti telecommunication industry

Authors: Abdel-Aziz Ahmad Sharabati; Nasser Sajid Shamari; Abdul-Naser Ibrahim Nour; Abdel-Bari Ibrahim Durra; Kamel M. Moghrabi

Addresses: Business Faculty, Middle East University, P.O. Box 143980, Amman, 11814, Jordan ' Business Faculty, Islamic Science University, Amman – Jordan ' Business Faculty, Zarka University, Amman – Jordan ' Business Faculty, Middle East University, P.O. Box 143980, Amman, 11814, Jordan ' Business Faculty, Middle East University, P.O. Box 143980, Amman, 11814, Jordan

Abstract: The aim of the study is to investigate the influence of intellectual capital (IC) on Kuwait's telecommunication (KT) organisations' business performance (BP). Practical data were used in the empirical analysis collected from 118 managers out of 500 managers, by means of a questionnaire. Statistical techniques such as descriptive statistics, t-test, ANOVA test, correlation, multiple regressions, stepwise regression and two-stages least squares were employed. To confirm the suitability of data collection instrument, a Kolmogorov-Smirnov test, Cronbach's alpha and factor analysis were used. The results of the study indicated a positive significant relationship between IC and KT organisations' BP. The results also indicated that RC has the highest impact on KT organisations' business performance, followed by HC and finally SC. Furthermore, empirical results indicated that there are strong inter-relationships and interactions among the three components of IC with each other.

Keywords: intellectual capital; human capital; structural capital; relational capital; business performance; Kuwait; telecommunications industry.

DOI: 10.1504/IJBPM.2016.079278

International Journal of Business Performance Management, 2016 Vol.17 No.4, pp.428 - 446

Accepted: 03 Aug 2015
Published online: 15 Sep 2016 *

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