Title: A study on occupational stress and job satisfaction

Authors: Sumathi Annamalai; T.J. Kamalanabhan

Addresses: Xavier Institute of Management and Entrepreneurship (XIME), Electronics City – Phase 2, Hosur Main Road, Bangalore – 560100, India ' Department of Management Studies, Indian Institute of Technology Madras, IIT P.O., Chennai – 600036, India

Abstract: The purpose of this study was to test the association among occupational stress, coping strategies, mental health, physical health and job satisfaction. A paper-and-pencil survey battery comprising of five scales was completed by 360 participants. Results indicate that there is negative association between occupational stress and health (both mental and physical), also occupational stress with job satisfaction. Furthermore, there is an impact of coping strategies on the health and the attitudinal outcome (job satisfaction) of the participants. Findings convey that there exist significant differences among the dimensions of job satisfaction, relationship dynamics' is reported to be the principal dissatisfying factor. Organisations continuously demand the best performance from its employees and for this very reason, their stress levels have to be managed. Coping strategies have to be devised to manage the occupational stress so that the employees are physically and mentally fit to perform their job. In addition, employees must be aware of their stress prone areas and the coping strategies suitable for them.

Keywords: occupational stress; job satisfaction; ITES industry; information technology enabled services; coping strategies; mental health; physical health; relationship dynamics; employee performance.

DOI: 10.1504/IJBIR.2016.078875

International Journal of Business Innovation and Research, 2016 Vol.11 No.3, pp.417 - 430

Received: 27 Dec 2013
Accepted: 17 May 2014

Published online: 04 Sep 2016 *

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