Title: Lifecycle design and support of intelligent web-based service systems

Authors: John P.T. Mo; William Lorchirachoonkul

Addresses: School of Engineering, RMIT University, P.O. Box 71, Bundoora, Melbourne, Vic 3083, Australia ' Bekdon Richards Estate Agents Pty Ltd., Level 1, Suite 2 205 – 207 Riversdale Road, Hawthorn Victoria 3122, Australia

Abstract: The internet provides the opportunity for many web-based systems to be developed for specific business and service purposes. However, the support for this type of system is challenging due to the uncertainty of user requirements and dynamic operating conditions. This paper reviews four web-based systems which were developed to integrate intelligent backend systems to provide user support services including business risk assessment, manufacturing processes, targeted operations and maintenance information over the internet. These case studies identified several key lifecycle support requirements of web-based services. To develop and sustain web-based service, an enterprise architecture approach known as 3PE is introduced to provide the basis for designing and modifying the ITC environment and operating structure of the service system. The methodology is illustrated by an application to modelling a wharf cartage system in its current form as well as being the benchmark for making future improvements.

Keywords: web-based service systems; product-process-people-environment model; enterprise architecture; enterprise modelling; wharf cartage; case study; lifecycle design; lifecycle support; intelligent web services; user support services; business risk assessment; internet; manufacturing processes; targeted operations; maintenance information; modelling.

DOI: 10.1504/IJASM.2016.078580

International Journal of Agile Systems and Management, 2016 Vol.9 No.2, pp.135 - 153

Received: 23 Mar 2016
Accepted: 23 Mar 2016
Published online: 24 Aug 2016 *

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