Authors: Seyedehfatemeh Golrizgashti
Addresses: Department of Industrial Engineering, South Tehran Branch, Islamic Azad University, Tehran, Iran
Abstract: The objective of this paper is to explore the effects of application of knowledge management on value creation in supply chain and based on an empirical study covering ten home appliance manufacturing firms in Iran. A conceptual model is empirically tested identifying the relationships amid supply chain value, knowledge management and firm performance through an integrated knowledge management-balanced scorecard analysis. The results reveal the positive effects of knowledge management on balanced scorecard approach in manufacturing industries. It is found that customer perspective has stronger and positive impact on balanced scorecard approach. The fifth phase of knowledge management that explains implementation of knowledge management has stronger and positive impact on knowledge management approach too. Another result of this research is that employee perspective has positive and stronger effect on supply chain value. The main is that knowledge management and balanced scorecard cooperation has positive effect on supply chain value.
Keywords: supply chain management; SCM; knowledge management; balanced scorecard; BSC; stakeholders; Iran; supply chain value; value creation; home appliances; appliance manufacturing; conceptual modelling; firm performance; manufacturing industry; employee perspective; customer perspective; cooperation.
International Journal of Business Performance and Supply Chain Modelling, 2016 Vol.8 No.2, pp.97 - 129
Received: 21 Feb 2014
Accepted: 14 Feb 2015
Published online: 22 Jun 2016 *