Title: Risk and risk management disclosures: evidence from hotels in Goa

Authors: Vilas G. Waikar; Purva Hegde Desai; Nilesh Anil Borde

Addresses: Department of Management Studies, Goa University, Taleigao Plateau, Taleigao Goa 403206, India ' Department of Management Studies, Goa University, Taleigao Plateau, Taleigao Goa 403206, India ' Department of Management Studies, Goa University, Taleigao Plateau, Taleigao Goa 403206, India

Abstract: The study explores risk and risk management practices in five star hotels in Goa. Aiming at risk analysis and classification, this paper attempts to cognise risks and risk management disclosures across types of hotels based on cultural theory of risk. Qualitative methodology is used with a semi structured questionnaire for primary data collection and content analysis of annual reports. This paper identifies that risk and risk management practices differ across hotel types. External risks score over internal; maximum disclosures being in commercial/finance and strategic area. International hotels disclose more risks than local and national hotels. Inferential content analysis showed that ISO 31000 and strategic intent disclosures; general and specific disclosures differ across hotel types. Risk framework specific to hotel industry is enriched. The comprehensive risk framework proposed herein provides an orientation for managerial practice. It highlights finding specific to primary disclosures and inferential content analysis.

Keywords: risk disclosures; cultural theory of risk; content analysis; hotel risk framework; hotel grid group classification; risk management; five star hotels; Goa; risk assessment; classification; annual reports; ISO 31000; hotel types.

DOI: 10.1504/IJQRS.2015.076913

International Journal of Qualitative Research in Services, 2015 Vol.2 No.2, pp.99 - 114

Received: 22 Apr 2015
Accepted: 25 Aug 2015
Published online: 07 Jun 2016 *

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