Title: Emergency department performance evaluation by an integrated simulation and interval type-2 fuzzy MCDM-based scenario analysis

Authors: Muhammet Gul; Erkan Celik; Alev Taskin Gumus; Ali Fuat Guneri

Addresses: Department of Industrial Engineering, Tunceli University, Tunceli, Turkey ' Department of Industrial Engineering, Tunceli University, Tunceli, Turkey ' Department of Industrial Engineering, Yildiz Technical University, Istanbul, Turkey ' Department of Industrial Engineering, Yildiz Technical University, Istanbul, Turkey

Abstract: Emergency departments (EDs) have an important position in healthcare system environment because of their serviceability to the patients with several illnesses and injuries at all hours of the day and night. Therefore, efficient management of these departments by executives and service providers is only possible with effective tools such as simulation. The concept of multiple criteria decision-making (MCDM) is applicable by computer simulation for decision analysis and performance evaluation of an ED. This study proposes an integration of computer simulation, MCDM methods of interval type-2 fuzzy analytic hierarchy process (IT2FAHP), and ELECTRE for an ED system in a university hospital. Due to the high uncertainty in ED operations, interval type-2 fuzzy sets (IT2FSs) are used in MCDM process. Consequently, the integrated method can be used as a useful tool to evaluate the ED performance and select the best scenario considering different numbers of nurses and doctors for three shifts. [Received 30 July 2013; Revised 9 February 2015; Accepted 14 June 2015]

Keywords: emergency departments; simulation; multicriteria decision making; fuzzy MCDM; fuzzy logic; interval type-2 fuzzy sets; IT2FSs; emergency department performance; performance evaluation; scenario analysis; healthcare management.

DOI: 10.1504/EJIE.2016.075846

European Journal of Industrial Engineering, 2016 Vol.10 No.2, pp.196 - 223

Published online: 07 Apr 2016 *

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