Title: Economic and environmental impact assessment through system dynamics of technology-enhanced maintenance services

Authors: Marco Macchi; Klodian Farruku; Maria Holgado; Elisa Negri; Daniele Panarese

Addresses: Department of Management, Economics and Industrial Engineering, Politecnico di Milano, Piazza Leonardo da Vinci 32, 20133 Milano, Italy ' Department of Management, Economics and Industrial Engineering, Politecnico di Milano, Piazza Leonardo da Vinci 32, 20133 Milano, Italy ' Department of Management, Economics and Industrial Engineering, Politecnico di Milano, Piazza Leonardo da Vinci 32, 20133 Milano, Italy ' Department of Management, Economics and Industrial Engineering, Politecnico di Milano, Piazza Leonardo da Vinci 32, 20133 Milano, Italy ' Department of Research, Fidia S.p.A., Corso Lombardia 11, 10099 San Mauro Torinese, Italy

Abstract: This work presents an economic and environmental impact assessment of maintenance services in order to evaluate how they contribute to sustainable value creation through field service delivery supported by advanced technologies. To this end, systems dynamics is used to assist the prediction of economic and environmental impacts of maintenance services supported by the use of an e-maintenance platform implementing prognosis and health management. A special concern is given to the energy use and related carbon footprint as environmental impacts.

Keywords: environmental impact; environmental assessment; economic assessment; sustainable value; field service delivery; e-maintenance; electronic maintenance; prognosis management; health management; energy use; carbon footprint; maintenance services; system dynamics; technology-enhanced maintenance services; value creation.

DOI: 10.1504/IJISE.2016.075806

International Journal of Industrial and Systems Engineering, 2016 Vol.23 No.1, pp.36 - 56

Available online: 06 Apr 2016 *

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