Title: Prioritisation of 14 quality management tools based on quality principles using integrated approach of multi-criteria decision-making and importance-performance analysis - the case of Marjan Tile Company

Authors: Ali Goharshenasan; Arash Shahin; Majid Esmaelian

Addresses: Department of Industrial Engineering, Najafabad Branch, Islamic Azad University, Najafabad, Iran ' Department of Management, University of Isfahan, Isfahan, Iran ' Department of Management, University of Isfahan, Isfahan, Iran

Abstract: The aim of this research is to propose a framework for classifying 14 quality management tools based on quality principles. For this purpose, multi-criteria decision-making, importance performance analysis and a survey on 13 process owners of Marjan Tile Company have been conducted. Based on the findings, three packages have been proposed for quality management tools as: 1) relation diagram and process decisions planning chart; 2) check sheets, Pareto diagram, cause and effect diagram, histograms and tree diagram; 3) control chart, procedure diagram, matrix analysis of data, matrix diagrams, scatter diagram, affinity diagram and diagram of concentration of defects.

Keywords: quality management systems; QMS; quality assurance; QA; quality control; QC; importance-performance analysis; IPA; multicriteria decision making; MCDM; Marjan Tile Company; performance evaluation; quality management tools; Iran.

DOI: 10.1504/IJPQM.2016.075713

International Journal of Productivity and Quality Management, 2016 Vol.18 No.1, pp.116 - 134

Received: 10 Sep 2014
Accepted: 01 Nov 2014

Published online: 01 Apr 2016 *

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