Title: ISO 9000 implementation and performance: empirical evidence from Vietnamese companies

Authors: Anh Chi Phan; Minh Hue Nguyen; Hoa Vu Mai Luong; Yoshiki Matsui

Addresses: VNU – University of Economics and Business, 144 Xuan Thuy, Cau Giay, Hanoi, Vietnam ' VNU – University of Economics and Business, 144 Xuan Thuy, Cau Giay, Hanoi, Vietnam; Graduate School of International Social Sciences, Yokohama National University, 79-4 Tokiwadai, Hodogaya-ku, 2408501, Japan ' VNU – University of Economics and Business, 144 Xuan Thuy, Cau Giay, Hanoi, Vietnam ' Department of Business Administration, Faculty of International Social Sciences, Yokohama National University, 79-4 Tokiwadai, Hodogaya-ku, 2408501, Japan

Abstract: This study seeks to examine the situation of ISO 9000 implementation in Vietnamese companies and its relationship with company performance. Based on data collected from 108 companies through a questionnaire survey in 2012, we investigate the changes in quality management practices and different performance dimensions before and after ISO 9000 implementation, and study the impact of ISO 9000 implementation on company performance. The results of statistical analysis indicate that ISO 9000 implementation significantly improves various quality management practices and quality performance. This study contributes to the quality management literature by highlighting the significant impact of ISO 9000 on the performance of the Vietnamese companies. In addition, the results of this study provide meaningful and practical insight into quality management practices in the companies.

Keywords: ISO 9000 implementation; quality management practices; firm performance; Vietnam; manufacturing industry; quality standards; ISO 9000 performance; quality performance.

DOI: 10.1504/IJPQM.2016.075705

International Journal of Productivity and Quality Management, 2016 Vol.18 No.1, pp.53 - 77

Received: 07 Aug 2014
Accepted: 11 Oct 2014

Published online: 01 Apr 2016 *

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