Title: Organisational performance measurement models, also for poverty alleviation

Authors: Mary Maurice Nalwoga; Meine Pieter Van Dijk

Addresses: Uganda Martyrs University, PO Box 5498 Kampala, Uganda ' International Institute of Social Studies, Erasmus University, 3062PA Rotterdam, Netherlands

Abstract: In this contribution, organisational performance measurement models are reviewed to determine to what extent they can also be used as an instrument for poverty alleviation. In this paper, we explore the organisational performance models. We start with a review of general performance measurement in private and public sectors and then we focus on performance measures in the water sector. It is concluded that the performance measurement models reviewed can be applied in the water and sanitation sector as well, but it is a challenge to make them pro-poor.

Keywords: pro-poor service delivery; drinking water; sanitation services; performance measurement; organisational performance; poverty alleviation; water supply; poor people.

DOI: 10.1504/IJW.2016.075564

International Journal of Water, 2016 Vol.10 No.2/3, pp.122 - 138

Received: 08 May 2021
Accepted: 12 May 2021

Published online: 09 Feb 2016 *

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