Title: A process model leading to successful implementation of electronic health record systems

Authors: Mohammad I. Merhi

Addresses: Department of Decision Sciences, Judd Leighton School of Business & Economics, Indiana University South Bend, 1700 Mishawaka Avenue, South Bend, IN 46634, USA

Abstract: The implementation of electronic health record (EHR) systems presents a number of difficult challenges for practitioners. Until now, no study in the Information Systems discipline has rigorously examined these challenges. This paper proposes a process model of the factors leading to successful implementation of EHR systems. The process is composed of three stages: pre-implementation, implementation, and post-implementation. Each stage involves specific factors which are based on the system development life cycle theory, the general systems theory, and the contingency model. These theories are also used to validate the model. A quantitative tool based on the maximised expected payoffs is used to assess the model and demonstrate its usefulness for best practices. The implications for both researchers and practitioners are discussed.

Keywords: EHR implementation; critical success factors; healthcare information systems; HISs; electronic health records; EHRs; process modelling; meaningful use; monitoring; e-healthcare; electronic healthcare; healthcare technology; system development life cycle; systems theory; contingency model.

DOI: 10.1504/IJEH.2015.075355

International Journal of Electronic Healthcare, 2015 Vol.8 No.2/3/4, pp.185 - 201

Received: 28 Dec 2015
Accepted: 11 Jan 2016
Published online: 15 Mar 2016 *

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