Authors: Masood ul Hassan; Ibn e Hassan; Faryal Batool
Addresses: Department of Commerce, Bahauddin Zakariya University, Multan, Pakistan ' Department of Commerce, Bahauddin Zakariya University, Multan, Pakistan ' Department of Commerce, Bahauddin Zakariya University, Multan, Pakistan
Abstract: To remain competitive, organisations seek innovative ideas and solutions from employees. Since employees can give more practical views they often participate by sharing their ideas and by giving opinions termed as voice. The current study contributes to the literature by examining the effect of big five personality traits combined with the psychological antecedents on employees' voice behaviour in the Pakistani service sector context. Four independent variables, organisational-based self-esteem, felt obligation, job motivation and personality traits were proposed to have a positive relation with dependent variables, promotive and prohibitive voices in the presence of a moderator, psychological safety. Data was collected from 200 employees of the leading insurance sector organisation of Pakistan through a survey questionnaire. The results confirmed the hypotheses.
Keywords: voice behaviour; self-esteem; obligation; job motivation; Pakistan; personality traits; service sector; services; psychological safety; insurance industry; employee involvement.
Asian Journal of Management Science and Applications, 2015 Vol.2 No.2, pp.195 - 212
Available online: 15 Mar 2016 *Full-text access for editors Access for subscribers Purchase this article Comment on this article