Title: Working smarter or working harder? Complementary relationship between extent of IS use and nature of IS use

Authors: Vikas Jain; Shivraj Kanungo

Addresses: Department of Information and Technology Management, University of Tampa, 401 W Kennedy Blvd, Tampa, Florida, 33606, USA ' Department of Decision Sciences, The George Washington University, 2201 G St NW, Washington DC 20052, USA

Abstract: With ever increasing investments in information technologies, organisations still continue to struggle to identify ways to improve technology enabled productivity of their employees. In this paper, we explore the complementary relationship between extent of IS use (time spent using IS) and post-adoptive IS-use behaviour of individuals. Through a survey of 246 individuals, we provide empirical evidence of complementary role of nature of IS use in influencing performance impacts of IS at the individual level. The contributions of this study to IS value research are two-fold. Firstly, it provides empirical evidence of complementary relationship between antecedents of IS-enabled productivity at the individual level. Secondly, it highlights the significance of nature of IS use in influencing IS-enabled productivity. We provide managerial implications of these significant research findings by discussing how to leverage the value of information systems at the individual level.

Keywords: IS value; IS performance; complementarity; IS use; IS productivity; information systems; information technology.

DOI: 10.1504/IJBIS.2016.075259

International Journal of Business Information Systems, 2016 Vol.21 No.4, pp.512 - 540

Received: 23 Sep 2014
Accepted: 01 Nov 2014

Published online: 09 Mar 2016 *

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