Title: Linking HR appraisal system to management support systems: a framework and a case

Authors: Ghazi Alkhatib

Addresses: The Hashemite University, P.O. Box 150459, Zarqa 13115, Jordan

Abstract: This paper develops a framework for linking human resource appraisal system to management support system components: expert systems, knowledge management system, and business intelligence. HRAS is proposed to be a source for identifying domain experts and knowledge workers needed for the development of ES and KMS, respectively. The two systems will result in fostering organisation learning (OL) for the creation of organisation memory (OM), and nurturing an organisation's intellectual capital. The paper then suggests linking team organisation, creative thinking processes, and personal traits measurement; namely Herrmann brain dominance instrument (HBDI), to achieve effective intra- and inter-team communication throughout the organisation. Finally, a case is presented on how an organisation used BI as a frontend interface to HRAS data mart to improve HR performance analysis reporting. The objective of the framework is to support the decision-making processes in organisations as well as provide feedbacks to enhance the HRAS.

Keywords: human resources; HR appraisal systems; management support systems; MSSs; expert systems; knowledge management systems; KMS; business intelligence; intellectual capital; Herrmann brain dominance instrument; HBDI; creative thinking; organisational learning; organisation memory; team organisation; personal traits; team communication; human resource management; HRM.

DOI: 10.1504/IJBIS.2016.075258

International Journal of Business Information Systems, 2016 Vol.21 No.4, pp.495 - 511

Received: 02 Jul 2014
Accepted: 27 Oct 2014

Published online: 09 Mar 2016 *

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