Title: Exploring the acceptability of biometrics and fingerprint technologies

Authors: Alan D. Smith

Addresses: Department of Management and Marketing, Robert Morris University, Pittsburgh, PA 15219–3099, USA

Abstract: A number of research propositions and hypotheses based on conceptual modelling testing biometric applications especially thumb printing, and positive assumptions of value-added CRM principles were investigated from a sample of semi-professional and professionals from the metropolitan section of Pittsburgh, PA. Through principal components and factor analysis via regression, hypothesis-testing results of testing the dependent variable thumbprint and its improvement in security over traditional methods on a number of factor scores-based independent constructs were found to be highly significant. Of the five independent variable constructs of Ease of Use, Current Application, Age/Maturity, Affordability, and Positive Attitude, the most important considerations of positively perceiving biometric technology for enhanced security applications were ease of use and age/maturity in accepting thumb-printing technology. As the development of these security-based technologies continue the initial acceptance seems to be based on positive experiences of such implementations in the workplace.

Keywords: biometrics; fingerprint recognition; CRM; e-commerce; m-commerce; identity theft; security; services; standards; electronic commerce; mobile commerce; thumb printing; thumbprints; customer relationship management.

DOI: 10.1504/IJSS.2005.007472

International Journal of Services and Standards, 2005 Vol.1 No.4, pp.453 - 481

Published online: 22 Jul 2005 *

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