Title: An empirical study to assess the impact of various relationship dimensions on supplier relationship in Indian scenario

Authors: Manish Gupta; Akhilesh Kumar Choudhary

Addresses: Department of Mechanical Engineering, Motilal Nehru National Institute of Technology, Allahabad, India ' Department of Mechanical Engineering, Indian Institute of Information Technology, Design and Manufacturing, Jabalpur, India

Abstract: Supplier relationship management is a discipline of working collaboratively with those suppliers that are vital to the success of the organisation so as to maximise the potential value of supplier relationship. The supplier relationship is defined as the affiliation of companies that supply their business with goods and services with their suppliers to achieve their business objectives. Many growing companies focus on the price of their suppliers along with trust, satisfaction, communication, cooperation and commitment. A survey was carried out among Indian organisations to determine the most dominating relationship dimensions in Indian scenario. Various hypotheses were proposed to assess the impact of those selected relationship dimensions on supplier relationship and hierarchical multiple regression analysis was carried out for their validation. Finally, the results reveal that the proposed relationship dimensions: competence, communication, cooperation, commitment, and conflict handling are correlated to trust and satisfaction, which in turn positively affects supplier relationship.

Keywords: supplier relationships; supplier selection; relationship dimensions; trust; India; price; satisfaction; competence; communication; cooperation; commitment; conflict handling; supplier relationship management.

DOI: 10.1504/IJICBM.2016.074484

International Journal of Indian Culture and Business Management, 2016 Vol.12 No.2, pp.255 - 272

Received: 29 Dec 2014
Accepted: 22 Feb 2015

Published online: 31 Jan 2016 *

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